Location: Milton Keynes

About the Role: 

Staffinity Ltd is partnering with a leading company in Milton Keynes to recruit a proactive Senior Customer Service Coordinator. This role offers the flexibility of contract-to-permanent progression and focuses on delivering exceptional client support in a technical service environment.

Key Responsibilities:

– Manage inbound calls and schedule field engineers efficiently.
– Liaise with clients, third-party suppliers, and internal teams to resolve queries.
– Process orders accurately and handle escalations/complaints with professionalism.
– Provide basic technical advice to clients to resolve service issues.
– Maintain clear communication across stakeholders to ensure seamless operations.

Ideal Candidate:

– Proven experience in customer service, ideally within technical or engineering sectors.
– Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
– Excellent communication skills for managing client relationships and internal coordination.
– Problem-solving mindset with a focus on delivering timely solutions.

Why Apply via Staffinity?

Contract

Flexibility: Opportunity to transition to a permanent role.

Supportive Process: Staffinity manages applications and interviews for clarity and efficiency.
Industry Expertise: Benefit from our focus on customer service and technical recruitment.

Apply via Staffinity:

Staffinity Ltd is managing this recruitment. Submit your CV today to join a company that values professionalism and work-life balance.