Location: Birmingham

About this Role: 

Do you enjoy ensuring smooth operations, maintaining excellent organisation, and collaborating with people? If so, this could be the perfect opportunity for you. As a Customer Service Administrator, you will play a vital role in supporting the rental operations, assisting national customers and internal teams to deliver exceptional service.

Your responsibilities will include:
– Processing damage invoices and resolving related queries with customers and internal departments.
– Reviewing end-of-life contract mileage allowances and generating invoices accordingly.
– Compiling and distributing weekly management information reports.
– Providing support for new and existing vehicle requests.
– Assisting with compliance documentation and various administrative tasks.

About You:

We are looking for an organised and proactive problem-solver who thrives in a dynamic environment. You should be comfortable handling queries, possess strong attention to detail, and have excellent time management skills.

Key attributes include:
– Experience in a B2B environment, ideally within customer service and administration.
– Strong communication skills, both written and verbal.
– A keen eye for detail and excellent time management abilities.
– Proficiency in working with data, invoices, and Microsoft Office packages.
– While not essential, a background in transport or distribution would be advantageous.

About Your Future:

This organisation believes in supporting its people and fostering career growth.

Joining this team offers:
– Internal career progression opportunities (both nationally and potentially internationally).
– Funded training programs to enhance your skills.
– A generous holiday allowance of up to 29 days per year, in addition to bank holidays.
– Long-term incentives and wellbeing support initiatives.
– Cycle-to-work schemes.

Staffinity is partnering with this organisation to recruit for this exciting Customer Service Administrator role. If you are a detail-oriented and customer-focused individual ready to contribute to a dynamic team, we encourage you to apply now!